Returns, Exchanges, and Refunds Policy
We’re a small family-run business building something special—thank you for being part of it.
KBToysverse Returns, Exchanges & Refunds Policy
We want you to love your order. Because many of our items are part of limited production releases, we’ve outlined the following policy to keep things fair and consistent for all collectors.
🔄 Returns & Exchanges
Due to the limited and collectible nature of our products, all sales are final.
We do not accept returns or exchanges for:
- change of mind
- ordering errors
- missed releases
📦 Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery at:
📧 kbtoysverse@gmail.com
Include:
- your order number
- a description of the issue
- photos of the item and packaging
We will review and, if approved, offer:
- a replacement (if available), or
- a refund
📭 Lost or Missing Packages
If your tracking shows “delivered” but you have not received your package:
- please check with household members and neighbors
- contact your local carrier
If the issue cannot be resolved, reach out to us and we’ll do our best to help on a case-by-case basis.
💳 Refunds
Refunds are issued only in the following cases:
- approved damaged/defective items
- orders we are unable to fulfill
Approved refunds will be processed back to the original payment method.
⏳ Pre-Orders
For pre-order items:
- all sales are final
- estimated timelines are provided but may vary
If there is a significant delay or issue with fulfillment, we will communicate updates and options.
🎟️ Special Inserts & Variants
Certain items may include special inserts, variations, or surprises.
These are part of the collectible experience and:
- are not guaranteed
- are not grounds for return or exchange
🧠 OUR APPROACH
We aim to be fair, transparent, and responsive. If something isn’t right with your order, please reach out—we’re here to help.